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Data Analysis > Predict The Future

Osirus enables manufacturers and retailers to provide a superior level of after-sales support to their end customers.

We work closely with each of our clients to develop support programs that best suit their product lines, and always take into account projected sales volumes, product warranty and return policies, product complexity, and vendor margins, each of which help us to design the most cost-effective after-sales programs for our clients.

Osirus currently supports more than 100 individual products in the North American market through call centre management, e-commerce solutions, parts ordering and fulfilment, and repair depot services. Our call centre currently manages upwards of 80,000 calls a year, while our fulfillment centre processed 30,000 orders in 2009, half of which were processed through online stores.

Our services include the following

Call Center Set Up and Management Icon

Call Center Set Up and Management

  • English, French, and Spanish speaking
    service agents
  • Product support and troubleshooting
  • Sale of parts and accessories
E-Business Solutions Icon

E-Business Solutions

  • Website design/development
  • E-commerce management
  • Customer self-help portals
Parts Warehousing and Order Fulfilment Icon

Parts Warehousing and Order Fulfilment

  • Parts warehousing
  • Inventory management
  • Order fulfillment
  • Competitive shipping rates
Returned Goods Management Icon

Returned Goods Management

  • Product inspection and testing
  • Inventory consolidation
  • Returns management/disposal
Repair Depot Network Icon

Repair Depot Network

  • In-warranty repair
  • Out-of-warranty repair
  • Web-based warranty claims processing
Product Quality Monitoring and Data Anaysis Icon

Product Quality Monitoring and Data Anaysis

  • Forecast future service requirements
  • Identify critical spare parts
  • Consumer feedback reports