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Data Analysis > Predict The Future

Access to Real Time Data 24/7

One of the main benefits of working with Osirus is our ability to provide manufacturers with vital information about parts inventories, repairs, call volume and customer case-histories in real-time. The Osirus online platform is a powerful web-based case management system by which all after-sales interactions with a customer occurs: trouble-shooting at the Call Center; order fulfillment; and servicing a product at a repair depot. Osirus keeps the manufacturer and all the after-sales stakeholders in the loop.

At Osirus we work closely with each of our clients to develop a reporting package that fits their needs. Typical reports that are produced for clients include:

  • Call center metrics;
  • Warehousing and parts inventory;
  • Sales data of accessories and complementary products;
  • Repair depot metrics;

The Right Tools for the Job

From the perspective of a Call-Center or repair depot, the Osirus web-based application puts the customer and the service agent on the same page. Whether a customer wants to purchase an accessory, requires troubleshooting assistance, or is seeking to have a unit repaired, Call-Center and repair depot agents have all the necessary tools at their fingertips to enable seamless personalized customer care:

  • Detailed customer case histories
  • Exploded product/parts diagrams
  • Parts Price lists
  • FAQ library
  • Step-by-step repair training videos