One of the main benefits of working with Osirus is our ability to provide manufacturers with vital information about parts inventories, repairs, call volume and customer case-histories in real-time. The Osirus online platform is a powerful web-based case management system by which all after-sales interactions with a customer occurs: trouble-shooting at the Call Center; order fulfillment; and servicing a product at a repair depot. Osirus keeps the manufacturer and all the after-sales stakeholders in the loop.
At Osirus we work closely with each of our clients to develop a reporting package that fits their needs. Typical reports that are produced for clients include:
- Call center metrics;
- Warehousing and parts inventory;
- Sales data of accessories and complementary products;
- Repair depot metrics;
From the perspective of a Call-Center or repair depot, the Osirus web-based application puts the customer and the service agent on the same page. Whether a customer wants to purchase an accessory, requires troubleshooting assistance, or is seeking to have a unit repaired, Call-Center and repair depot agents have all the necessary tools at their fingertips to enable seamless personalized customer care:
- Detailed customer case histories
- Exploded product/parts diagrams
- Parts Price lists
- FAQ library
- Step-by-step repair training videos